HP India — all in one desktop

Address:

560049

Brought all in one desktop from reliance digital store, hrbr layout, kalyananagar, bangalore on 15th of october 2017, it was checked at store after billing, we had taken home and connected and we switched on and it worked.. And we switched off, as the service person at your place mentioned of copying the system recovery file to 16-gb pen-drive, we where upset on saying this itself, if we had known that there would be no cd provided for operating system we would have not purchased the system at all* pls. Inform the customer about this before the purchase billing, so that customer is clear. And he said for copying the system recovery it will take minimum 2:30 to 3 hours and it will be charged rs. 500/- + pen-drive cost*
On hearing this i was upset, as the billing was done they said it cannot be canceled for re-fund* because i would have taken re-fund rather than this pain, we talk about tech-knowledge, but it is only fooling the customer's*
*we had taken home the all in one hp desktop (Headache) we took home saying, we will copy the system recovery at our home, but we didn't do any thing, as we had some other priority, but we checked after connecting the plug power point and so it was switching on at home on 15th night. Later due to some emergency we had to leave to our native and when we came back saturday 4th november and on sunday 5th november we tried to switch on the computer it was not responding* it was showing hardware not there*
So tell me as customer what i need to do to get the problem shorted out... I am asking for a replacement o[censored]nit*