HP India — Amount Debited but booking not done (Consumer ID 648564)

Dear sir/madam,
Kindly refer to my hp gas consumer id : 648564
And the UPI transaction IS :[[protected]]

I booked a hp gas cylinder on 1 december 2020 from my hp gas app through Google Pay upi (Axis bank), the payment was made through the Google Pay as third part intermediate for the transaction.
The amount of rs. 632/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side.

More over i did not receive any email or sms for transaction failure.
Kindly look into the matter personally, so that we may get our lpg cooking gas cylinder, for which i have paid.

The bank is saying we can't do anything and hp gas consumer care is saying they also not do anything.

Thanks
Subhash