[Resolved]  HP India — booked cylinder online on 26/09/18 but till date issue not resolved. hp gas and citrus pay

Address:416012
Website:hpgas and citruspay

On 26/09/2018 booked cylinder and as per receipt of sms payment done online throgh http://ezpay.hpcl.co.in amount of rs.821.93 and same debited to sbi. But due to not reciept of payment dealer taken back cylinder and delivered on 01/10/2018 for rs.865. Register complaint on call [protected] request no.18149627. Called to see about status of request lady reverted same has been closed and again raise complaint and cut phone. Again called for complaint then also unnecessary call on hold for 28 minutes and complaint not lodged. This was totally unacceptable. At one hand sms by hp for cashless and delay in timelines. I beared extra cost due to you. Hence refund full amount. Hope this will taken seriously and resolve.

Also raised complaint with citrus pay but they reverted transaction was successful. But as per dealer till amount not credit to his account and he ready to show bank statement.

Finally again raised complaint to hp gas under complaint no.[protected]Consumer no.608405) and following with hp then there revert is as below :-

Alok kumar[protected]/11/2018 11:32 pm
Dear customer,

We at hpcl have commitment to provide high standard of service, kindly allow us some more time our it team is already working. We will keep you posted regarding same.

I have all sms and communication details.

Complaint :-

Against hp gas and citrus pay?

Desirable resolution :-

Refund full paid amount including gst + till date interest and unnecessary extra cost beared by me due to failure at your end.

Hp gas consumer number 608405
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Nov 19, 2018
Complaint marked as Resolved 
Wrongly posted to HP india instead of HPCL.
HP India customer support has been notified about the posted complaint.
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