[Resolved]  HP India — CARTRIDGE NOT SUPPLIED IN TIME FOR A NEW MACHINE

Address:

Chennai, Tamil Nadu

I have purchased a HP LATEX 330 LARGE FORMAT PRINTER from the USAM, Chennai on 5/8/14 and the payment too was made in the July month... Although the printer was received on the said date, it has been lying still idle as we were not supplied its cartridge! When we asked this matter, the USAM Authorities said that " We have placed the order but we don't know when the cartridge will come, and we will supply soon to you"... This is not a first time reply we have heard! Of course, we have been listening the same answer from the day we had received printer at our place?! Now, we doubt, When you unable to supply a cartridge in time, (That too for a first installation !?) we are sure that you cannot supply in time even a small spare part in due course?! So, we have lost the trust and hope on hp large format teams... Hence, the printer must be installed on or before this Wednesday, ( i.e., 20/8/14) Otherwise, I will return the printer! After this bitter experience with hp, I am damn sure that I am not going to change my mind set hereafter & will indubitably return the printer. Not only this, I will go for a good brand that is backed by the good service!