[Resolved] HP India — case - [protected] | s/n - cnd81918fq
Ghaziabad, Ghaziabad District, Uttar Pradesh, India
Shshnugourav on Dec 4, 2018
Referring hp services.
I have been experiencing performance issue with my laptop, which was purchased 1-2 months ago.
Hp service center in india registered a case, hp engineer visited at my place and he diagnosed, this model does not have 2nd ram slot and cpu fan either, due to which performance got degraded for this model. Hp engineer installed all required patches along updated bios, but it had gone worst!!
My request to hp, either add ram slot to this model or replace this laptop with the higher series and i am ready to pay the difference. Would you be able to assist me with this request?
I had purchased from hp authorized store and i was told this model can be upgraded to 16 gb but no one mentioned that 16gb chip will be added to the same slot where 4 gb has been installed... And now, if i go an upgrade to the 16 gb, then 4 gb chip is waste!!
Any solution? In case if not due to internal hp process then fine... I will bear this loss!!
Complaint marked as Resolved Jan 11, 2019
[Dec 04, 2018] HP India customer support has been notified about the posted complaint.
Verified SupportHP India Customer Care's response, Dec 11, 2018
Apologies for any inconveniences you’ve experienced.
I have studied you case & same has been escalated to HP relevant team, someone will contact you at earliest to assist you further.
I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.
Thank you for your support.
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