HP India — case [protected]. extremely slow : hp 15 bc406tx

1 Review
Delhi, Delhi, India
 Nishiijain on Dec 23, 2018
Good evening

This is to bring to your knowledge that i, nishi jain, a student of design college, purchased a hp laptop, hp bc406tx on the 30th of october 2018.
Serial number 5cd8390g1q
Product number 4wc97pa#acj

The laptop worked fine for 10 days but after that it became unbearably slow.
The major issue with laptop are as follows:
1.) takes 1-3 minutes to switch on.
2.) takes minimum 4 minutes restart.
3.) softwares such as autocad and photoshop take minimum 5 minutes to open up.
4.) overall very slow.
5.) the fans switch on and blow very high sounds out of the blue.

Earlier this was not the case.

I contacted hp but did not get any helpful information because of which i asked the technician to visit my place.

Please take into consideration that even the technician could not solve my problem and all he did was recover the windows.
The issue popped up again because of which i had to visit iqor, rajouri garden, delhi. Initially, they did not accept the fact that there was an issue. Even then, they submitted my laptop with them stating that i might get it after 10 days. The next day i received a call from them saying the laptop is okay and i can collect it. Again, all they did was reset.

As soon as i started using the laptop for browsing and downloading, the issue started again.

I reached out to them once again. Initially, again, they did not accept the issue of the laptop being tremendously slow. But, when i made them speak to a person of authority, then they suddenly agreed that there was an issue. I submitted my laptop again. The concerned person assured me that if this time the issue is not fixed, they’ll provide me with a new piece.
I tried to contact their service centre the next day to get updates, but the number provided by them was an invalid phone number.
Then, i contacted mr. Sandeep sharma, whose number i received from the technical support department. He made me talk to mr. Amarjit who ensured me that the laptop will be fine and they’re working on it.
After 3 days i received a call from their service centre saying that the laptop is okay and i shall collect it. I told them that please check it because if this time the issue persists, then i will not take it back and want a new piece or refund. They said you can come and check it’s okay.

On my arrival, all they did was update the laptop. The issue started popping up again once i used the laptop.
I showed it to the team. But they pounced up on me and said that it’s completely normal and there is no issue at all. I tried to convince them, not once or twice but more then a hundred times. My laptop was taking more than 4 minuets to restart which was not the case in the initial 10 days of its use. It took more than 1 minute 30 seconds to switch on. But they said it’s absolutely normal. I had to eventually leave the centre because their rude and unprofessional behaviour made be tear up.

I tried contacting mr. Sandeep sharma again but he was taking the service centre’s side and said that the “restart time does not depend upon the configurations of the laptop”.

I then decided to call hp technical support team. Thankfully, they understood the issue and informed me that the service centre was misguiding me and that my laptop being a gaming laptop cannot take that much time to restart.
I asked the restart time to 4-5 technical team persons and they told me that it’s normally 30-60 seconds.
They told me that they’ll escalate my case to the level 2 department. I’ve sent them the idr report as well.

Now, i’d like to request you to please provide me with a solution for this issue of my laptop being unbearably slow within 24 hours. It’s been more than a month that i’ve been suffering because of this laptop. Being a student, i’ve my deadlines and final submissions which i’m unable to start because of my laptop causing unnecessary trouble.
If you’re unable to provide me with a solution within 24 hours then please do either of the following:
1.) provide me with a new laptop.
2.) provide me refund.
3.) meet me in the consumer court.

Thanking you
Nishi jain

Complaint Status

[Dec 23, 2018] HP India customer support has been notified about the posted complaint.
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    HP India - case 5024960824. extremely slow : hp 15 bc406tx