[Resolved] HP India — case no. [protected]

Bala Datt Joshi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir

Its very unfortunate that you were unable to fulfil your commitment. I was told that you will call me yesterday between 9 to 10 am and because of that only i worked till midnight, you know it takes too long to copy and i don’t wanted to make you wait as i was expecting your call next day in the morning. I waited from 9 am to 11:30 for your call with my laptop open but you called me at 4:53 pm when i was unable to pick your call.

I have been to your service center and done troubleshooting more than three times but the problem is intact.

# my question is why hp selling a laptop which is under performance.

# why your officials telling to upgrade ram.

# if the given ram is not sufficient than why are you cheating your customer by selling with less ram.

Regards

Bala datt joshi

Mobile - [protected]

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Apr 15, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

HP India Customer Care's response Hi Bala Datt Joshi,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've escalated your case. You'll be contacted by our support team. I'll continue to track this one for you.

Kindly keep me posted for any updates/progress of this inquiry from your end too.

Please share an update once its done. Thanks.

Regards,
^KNRK
HP Social Media Support