[Resolved] HP India — case number [protected]

vermachander

from Chandigarh, Chandigarh

Address:

160059

Hello,
I would like to complain you that last year in July I have purchased HP laptop and still its under warranty. there is white spot occurred on screen, your company executive visited us and said company will refuse to replace its screen and company will use your accidental insurance for this fault.
I want to ask that why hp will use my laptop, s accidental insurance ? product has manufacturing defect and there is not any accidental defect or damage .product is still under warranty. I received a call from your caller that company had refused to replace screen of laptop .I have recording of this call.. my case number is [protected] dated 1 june 2019.shall I move to consumer court to get value for my hard earned money invested on HP laptop? I trusted the name HP, is my fault?
pl. provide me contact number of high authority .
Thanks
chander bhushan
Mobile [protected]

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Jul 13, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

HP India Customer Care's response Hello Chander,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've escalated this to concern team they will contact you on priority.

NOTE : Considering security reasons and the protection of your information, it is recommended that you remove your phone number & case number from this post.

Regards,
Smitha
HP Social Media Support