HP India — Cheating of HP india against Hp printer 108W bearing SL.NO-CNB1NDLGRR

Address:HP INDIA

Sir,
We purchased above mentioned printer thru E-mart for you pvt ltd Bhubaneswar-7 vide their Invoice no- HPW-0309 dt-17.06.2021. We were made to understand that the refilling of Ink in catridge/tonner will be required only after print of[protected] pages and same will be done at dealers point or service centre. But only after print of 377 pages the printer started displaying Low on tonner Ink level that is on 05.07.2021. thereafter we approached thru telephone customer care of HP for solution of our problem in the printer. We were told that the dealer has given demo tonner/catridge which will print only 350 pages to 400 pages. Now you have to place order for new catridge/tonner which will take 4-6 days time and cost you approx 6000. On protest from our side that why were we sold by misleading us and moreover the product cartoon/catlogue is also displaying 1500 pages then why are we being mislead. Why have you printed on your printer box 1500 pages ? and why did not your dealer tell us that the printer is fitted with demo tonner and it will only print 350-400 pages? Now HP thru different officials of their are only buying time instead of replacing catridge/tonner.

Hence our complain/grievance may please be registered and matter be taken up with HP India.

Regards
Kislay Kumar
M-[protected], [protected]
Email id-kislay.[protected]@gmail.com
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HP India customer support has been notified about the posted complaint.
Jul 27, 2021
Updated by Kislay1234
Sir,
Thanks after your intervention HP has taken our 2nd hand tonner since 21.07.2021 and we were told that the same will be replaced within 4-5 days. Now till now i.e-27.07.2021 i.e-11.30 am they have not replaced/contacted us. Sir we have to get our black & white print thru our Cannon Pixima printer or outsource which is quite expensive after purchase of HP laserjet 108W printer hardly within 1 month if we face such a problem what is point in purchasing HP printer by giving cash. Who will compensate our losses. Please look into the matter for early solution of our problem.

Regards
Kislay Kumar
M-[protected], [protected]
Mail- kislay.[protected]@gmail.com

Jul 28, 2021
Updated by Kislay1234
Our Problem has not been solved till now What is @https://www.consumercomplaints.in doing to solve our problem?
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