HP India — Cheating the Customer by replacing the Original HP spare part with Duplicate Spare Parts during the Laptop Service in the Warranty

Address:M/s. Comtech Computers, Old No 18, New No.39, Oil Monger Street, Royapettah. Chennai – 600 014

I purchased an HP Laptop HP ProBook 450G6 S/N: 5CD9194J8B / 6PA52PA-ACJ in August 2019 at Rs. 75, 000/- with Windows 10 Professional Operating System. The said Laptop went repaired (display problem) during March/April 2020 (Within 6-7 months during the warranty period).
This has been intimated to you. The service personnel received taken for Service and returned the Laptop after changing the Display unit and the Hard Disk with pirated Operating System. The pirated Operating System did not support the Sound/Speaker. Since the HP Laptop Hardware was designed with Smart Technology, the HP laptop again displayed problems. This has informed you and handed over the Laptop for repair again during October 2021.
For the last 9 months, there has been no reply from you. This has been reminded through emails, but no response from you or your service personnel.
This is almost cheating on the precious HP Customer. It has learned that your service personnel has changed many original parts of the HP Laptop.
I never expected such a worst performance from the HP Authorized dealer. The Laptop did not work satisfactorily during the warranty period and after the repair.
I am not interested in waiting for further repairing the recent HP Laptop, and I have lost hope about the Genuine HP spares.
For the above reasons, please the HP Authorized Dealer, namely M/s. Comtech Computers, Old No 18, New No.39, Oil Monger Street, Royapettah. Chennai – 600 014 Tamilnadu, India to return the money within 30-45 days, failing which legal action may be taken through Consumer Court.
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