HP India — complain about hp laptop

Address:

828119

I bought laptop hp x360-u131tu on 23 september 2017. The second day when the laptop was started it did not respond. After some time and after many attempts of restart it started. Since then the laptop is having same problem. After starting it shows error does not start and after many attempts it starts. Could not complain as it was carried to some other place by my child. Finally it stoped working in february 2018. Complaint was lodged by telephone after many attempts of trying. They were not able to solve. As the laptop was bought in dhanbad we brought it to the shopkeeper for repair. At first the shopkeeper misbehaved and did not want to repair but after repeated request he took for repair. When we went to take it back he charged for repairing saying it was software problem. We gave and brought it back home. Again switched on and again the same problem. Again called the shopkeeper he said whenever u have problem call and we will tell command and it will start. Very weird way of sorting the problem but we had no other option because the laptop was for our child who was supposed to return to her college back from dhanbad for exam. The laptop was taken to bhuwaneshwar and was again started but now it has stopped working. Previously after repeated attempts it was starting but now stopped completely. Really very bad to say that your services are soo poor and the product quality is worse. From the day one i am suffering like anything. Please help to repair the laptop as early as possible. Rs. 50000 was spent but could not do a single piece of work in that. Moreover all india complaint no. Do not pick up the call most of the time. If they pick up soo many things they say to do that call drops and u have to try again. Really painful for customers like us who have spent their hard earned money to bring happiness to their children but all in vain and pain. The reputation o[censored]r brand is spoiled day by day. The pain and harassment which i am going through from the day i bought the computer will not recommend anybody to buy hp product. I am attaching here with the bill as well as the screen shot of the problem of laptop. Please help.