HP India — complain regarding printer repairing

Address:

West Tripura, Tripura, 799046

Dear sir/madam,

I, dr. Ardhendu saha, associate professor of department of electrical engineering, national institute of technology agartala want to state that i have one hp multifunction printer (Model no. Hp laserjet m2727nf) for academic purpose. The warranty on the printer was expired. Recently i was facing some issues with my hp laserjet m2727nf printer. The hp printer was unable to print and scan. So i complain to the service center and they told me “we don't have men power so you send this printer to our service center” at m/s scamper technologies & pvt. Limited, agartala, tripura west-799001, india. Accordingly, i took this to the service center on 18.11.2017. They told me that the engineer is not available right now and after examining this issue he will send me the reports. But the service center never called me. Till date, i have made several calls and they are saying that i will get an update within a couple of days. But that couple of days never came!!! Even they are not telling anything whether the printer will be repaired or not.

Also, the concerned person told me that there will be a cost of approximately rs 950/- (Rupees nine hundred & fifty) for the service charge of the printer and after that the extra charge i have to pay depending upon the requirement of machinery parts. But i have to pay an amount of rs 950/- which is also some kind of cheating because if my printer is not repaired then also i have to pay rs 900. I think it is not the proper way to resolve the complaint. Kindly look into the matter and solve my problem at the earliest.

It is extremely an awful, unacceptable and unprofessional experience from your agartala service center “m/s scamper technologies & pvt. Limited, agartala, tripura west-799001, india.” so, this is very much shameful that such a big multinational company like hp is dealing with such an unprofessional workers.

We are your customers and more importantly, hp customer and your service centers are treating us like this. This is really pathetic and intolerable. Also, i will not dare to advise anyone to buy hp printers in my institution because of my bad experience with hp.

Now i need an urgent solution for this case. Hence you are requested to kindly make arrangement for early repairing of the same and kindly do the needful. Hope you will take proper action as early as possible!!

For any queries, you can call me on [protected]/[protected]