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HP India — Defective item-New laptop screen breakdowns within a week time
Purchase channel : Amazon.in
Product detail : HP Envy 11th Gen Intel Evo Core i7 14 inch(35.6 cm) WUXGA Anti-Glare Display 2-in-1 Laptop(16GB RAM/1TB SSD/GTX 1650 4GB Graphics/400 nits/Win 11/MS Office/FPR/B&O/Alexa Built-in/1.59 Kg), 14-eb0021TX
Problem description : I am a final year student at IIT, I bought this laptop after lots of research and within a week time the screen of this laptop is not working i.e completely black. It is kind of blocker for my transactional work. I called call-center on very same day 28 July, with such issue in laptop & delayed customer service I am really worried and lost confidence in both HP brand & Laptop I purchased, I have fear that this laptop will have issue frequently in future. If i am wasting so much time to get issue fixed with brand new laptop then I would say this is not worth, and I did not observe any pro-activeness from HP to give any sort of confidence to customer who invested 1L INR on product. Since it has hampered my work a lot as my daily work is heavily dependent on laptop, so my father suggests to buy other brand laptop instead of wasting time on HP.
I want replacement of this item, but there is not process/way to convey this message to HP. Please suggest!!
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