[Resolved] HP India — defective product received

Sarvesh Thakur1

from Gurgaon, Haryana

Address:

HOUSE NO.1450 SECTOR 6, Jhajjar, Haryana

I ordered a laptop with a mouse which is an expensive gaming mouse and the mouse i received is defective as its left button is not working from starting. I wrote many complains regarding this but nothing was responded. Ths is one of my 12 mails i wrote everywhere, i am very dissapointed as even after you are taking a lot of money u provide such defected products. I will not recommend anybody to purchase somehing from hp,
Very bad and disappointing service.

+2 photos

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Nov 30, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

HP India Customer Care's response Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number, email address, HP mouse serial number & HP order number along with the review link.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit the HP technical support website (www.hp.com/in)

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support