[Resolved] HP India — delay in refund

Ashikhameed

from Thiruvananthapuram, Kerala

Address:	Thiruvananthapuram, Kerala, 695010
Website:	www.hpshopping.in

Hi,
I had ordered a product order i d:[protected] on aug 15 2017. At the time of booking, it shown that, the product will be delivered with 7 days. I had waited for one month. Meanwhile i called several times to the customer care. On sep 9 2017 the delivery department told me that they have no idea about when can they deliver. Upon hearing these, i cancelled that product on same day. Waited another month and still waiting for the refund. Every time on calling customer care, they are giving fake assurance. Since i purchased through the credit card. Am losing extra money through interest, gst etc without getting the product. This is the worst experience i ever had from a online shopping store. These shows your value to a customer.

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Oct 30, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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Comments

cpathania

from New Delhi, Delhi

This is to inform you that i have ordered one PC (Order number[protected], but shipment was delayed and no proper response from anyone, so was forced to cancel, I don't want to cancel the order.

As i am waiting for the amount which is already in process to refund(80564/-), still not received. i have mailed across two times 14th and 31st Oct. First mail was for cancellation n refund and second mail to know the status of refund.
Customer care people also don't reply properly to query regarding refund.

Kindly resolve this issue earliest.

Thanks,
Chetan Pathania,
[protected]