[Resolved] HP India — Delayed Delivery and wrong information about product delivery

Santhu2872

Address:

Bangalore

I have paid Rs.56000 against purchase of a Laptop on[protected]. i had booked this subject to availability of the laptop in stock.
Till date i am only getting SMS that my product is packed and ready for dispatch.
There is no person in the company who is responding correctly.
Twice i have received an SMS that my product is shipped but it has never reached me, in fact it has returned to its origin.
Such dubious dealing of this company.
The customer care line is always busy and no one comes on line.
Is there a method where we can drag this company for wrongly providing details of the product delivery and not responding to our emails.
I am unable to even apply for a refund.
Bloody useless company.

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Aug 6, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2020

HP India Customer Care's response Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number and HP order number along with the review link.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support