[Resolved]  HP India — Denying the back to school offer 2021

Respected sir/ madam,
I have purchased a laptop with order number [protected] on 13th june 2021, ( Back to school offer 2021 means : 2 years extended warranty and 1 year antivirus software @ Rs:1499/-) my hp back to school offer has been rejected stating that purchased model(HP Notebook 15s-du1064TU) is not Covered under offer, but before placing the order I have contacted your sales representative ms.Neha sharma ( id 5046277) she told that offer will apply, and after I placing the order also I received the following(attachment) confirmation mail that back to school offer is applicable.