HP India — desktop all in one pavilion

Address:Mumbai City, Maharashtra, 400051

• purchased one all in one pavilion desktop pc from hp on 10th october 2016.
Details-desktop part/model no : hp pav 23-q141in aio pc india, serial no: 8cc6240hxs.
From very beginning a black dark spot was visible on top right corner of the screen which keeps on changing its size.
• in august 2017, all of sudden display crashed while working with ms word file. Message displayed was “application has blocked from accessing graphics hardware". After that desktop was not getting started and i took the help of customer support team and rectified the problem. This type of problem i faced in june month also and at that time also i sent one mail on june 30, 2017.
• during discussion with customer technical team of hp in august 2017 i informed them about black dark spot coming on top right corner of the screen. On their request i sent few photographs of the screen. After seeing the photographs, a complaint (No. [protected]) was lodged by customer team on 02 september 2017 and i was told that case is being referred to dealer/support team in mumbai and led screen will be replaced.
• after receiving your mail, i contacted your dealer in mumbai where i was told that lcd screen is not available in mumbai and the order has been given and it is yet to come from bangalore.
• nearly after 15 days, on 16 september, one hp technician came to my flat along with lcd/led screen. After checking the system he opened the desktop to replace the screen. After opening hp representative informed that mother board is also not working and during that process two connecting wires were also damaged. But prior to opening of desktop my system was running perfectly alright except that spot on the screen. It was advised by hp team to get the lcd screen replaced. Now after opening of the instrument, mother board stopped working which is the very important hardware of the system. Also few connecting wires were damaged. At that time i have shown concern about this and requested hp to replace the complete system by sending mail.
• after 2-3 days motherboard came and same was replaced by hp engineer. Lcd/led screen could not be replaced since connecting wires were not matching (Initial screen make was samsung and new was lg) and that was not checked by the technician at that time opening the instrument first time. At that time it was planned that screen will be replaced only after getting connecting wire. System was however assembled with old screen and run hardly for one day. Windows (O/s) again crashed.
• new screen was fitted after getting connecting wire after 10-12 days (Me was also not in town for 5-6 days in september end) but system (Windows) could not be started even after taking help from customer team twice. By replacing screen, display problem was resolved completely and i was told to purchase recovery cds from hp which i accepted and paid hp the required amount.in the meantime a single cd demonstration version of window 10 was installed in my computer. This was also crashed in 1-2 days.
• recovery cds were received nearly 10 days back but despite of three attempts from customer team (Online technical support) windows could not be installed. Case was again transferred to technical team of mumbai and service engineer visited my house but problem remain the same. Since last 6-7 days no response is coming from hp customer care. No one is lifting the phone and neither am i being informed for next course of action. My system is lying dead.

My complaint no [protected] and[protected] are yet to be resolved and very poor response is coming from hp customer team. Many times they are not lifting the phone and at present i really not have any clue what they are doing. My system is not working since first week of september 2017 and nearly 50 days have passed and your team could not diagnose the problem properly. System when stopped working was under original warranty period and today also it is under extended warranty period. I spent nearly rs 75 to 80 thousand for a good system but your poor service has really frustrated me.
I request you to resolve the issue at the earliest either by reolacing the whole unit or rectifying the fault.
T. Pranjali
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HP India customer support has been notified about the posted complaint.
Oct 20, 2017
Updated by psinha101
System is still defective.
Nov 05, 2017
Updated by psinha101
Complaint not resolved yet.
I once again want to submit followings for my defective computer:
· Purchased one all in one Pavilion desktop pc from hp on 10th October 2016.
Details-Desktop Part/Model no : HP Pav 23-q141in AiO PC INDIA,
Serial No: 8CC6240HXS.
· From very beginning, a black dark spot was visible on top right corner of the screen which keeps on changing its size and windows crashing problem also noticed first in June 30 and complaint was lodged by my son Mrigank Manuj and then by me on 1st July. Your team replied on 3rd July and suggested to take online customer support. Problem rectified temporarily. This problem again occurred in August 2017 and I took help of your customer support team.
· During discussion with customer technical team of Hp in August 2017 I informed them about black dark spot coming on top right corner of the screen. On their request I sent few photographs of the screen. After seeing the photographs, a complaint (No. [protected]) was lodged by customer team on 02 September 2017 and case was referred to dealer/support team in Mumbai for replacement of LED screen.
· I contacted HP dealer in Mumbai and I was told that LCD screen is not available in Mumbai and the order has been given for the same.
· After 15 days, LCD/LED Screen came and desktop was opened by your technician. After opening HP representative informed that mother board is also not working and during that process two connecting wires were also damaged. But prior to opening of desktop my system was running perfectly alright except that spot on the screen and frequent crashing of windows. Mother board was O.K.
· After 2-3 days motherboard was replaced but LCD/LED screen could not be replaced since connecting wires were not matching. (Initial screen make was Samsung and new was LG). System was fitted with old screen and new motherboard but could run hardly for one day as windows again crashed.
· New screen was fitted after getting connecting wire but system (windows) could not start even after taking help from customer team twice. By replacing Screen, display problem was resolved completely and I was told to purchase recovery CDs from HP.
· Recovery CDs were received in a week but despite of three attempts from customer team (online technical support) windows could not be installed. Case was again transferred to technical team of Mumbai and service engineer visited my house but problem remain the same.
· Nearly for two weeks no response came from your side and after my complaint with your CSS_service order for second recovery CD was given on 26.10.17 by your team. CD was received on 30.10.17 and again effort was made by your engineer to install windows with new CD on 31.10.17 but problem remained exactly the same(computer behaved same with both recovery CDs).
· In my last correspondence with you I have requested you for second line of action if Recovery’s CD effort fails. But you are again not prepared for the same and my problem remain the same. Nothing was told to me about your next course of action.
Since last one week no action has been taken from your team after taking attempt with second recovery CD.
I spent nearly Rs 75000/- to get a good system but your poor service has really frustrated me. This system was showing different type of problem like defective screen display, windows crashing, motherboard defect etc. right from beginning and finally fully stopped working during initial warranty period of one year. Your team could not repair it since last two months. There is limit of doing experiments and I am loosing my patience. SO I ONCE AGAIN SINCERELY REQUEST YOU TO RESOLVE THE ISSUE AT THE EARLIEST BY REPLACING THE WHOLE UNIT.
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