[Resolved]  HP India — Faulty lap top issue problem

Address:India

I believe HP is making faulty products and I have proof to confirm the same. I bought a high end lap top HP Pavilion x360 - 14-dh1025tx in Oct 2019 that turned defective in about 6 weeks from date of purchase. I lost all my data and the company replaced my lap top declaring it as a DOA in Dec 2019. Now the battery in the new lap top has turned faulty in 13 months and the company claims that they cover warranty only for 12 months. They want me to pay for the replacement battery whereas they should be taking accountability for the same
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2021
HP India Customer Care's response
Hello Hari,
Thank you for getting in touch with us, We are sorry about the sore experience with the support.
I see that a new battery was replaced on Case [protected]. Please write an email to [protected]@hp.com if the battery was not replaced or if you have any further queries.
^Dilip
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information