HP India — for replacement of my laptop battery | |
Dated 18th august 2018 I contacted hp support through online chat when i found my laptop battery is not charging anymore on 2nd august. Battery diagnostics showed that some of the battery cells are faulty. It recommended replacement of battery. Accordingly i asked for a quotation of the battery. It took six days for hp to send the quotation. I paid the full amount of inr 7916.00 through online neft transfer on 8th august 2018. Since then i have not received any communication about the status of my battery till today (18th aug 2018) despite several email sent to iqor global services india pvt. Ltd. I am told that iqor global services is the authorized service provider for hp in india. Iqor services are the worst that i experienced in my lifetime. They do not pick up telephone calls or return calls. They do not respond to email either. Pls let me know, what do i need to do to get the battery!!! Laptop details Case number: [protected] Product description: hp pavilion - 15-au111tx Product number: y4f74pa Serial number: 5cd6322x3h Case subject: 5cd6322x3h Was this information helpful? | |
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HP India customer support has been notified about the posted complaint. | |
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HP is not providing service and fixing my HP laptop damaged screen. After contacting HP customer support, I received quotation from IQOR (HP service partner) on 24th July 2018. The quotation included cost of display screen and Technician service fee. Even though my laptop is under HP care pack warranty which covers free on site service, I accepted the quotation unwillingly and approved IQOR quotation on 25th July 2018 to fix my laptop. IQOR assured me that my Laptop screen will be fixed with in 3- 5 days. Now 3 weeks completed till today, but no response either from HP or IQOR. I called HP customer support for more than 20 times. Till now no response from HP. They are not even providing the status my replacing part and calling IQOR customer support is waste of time. They will make wait on line and finally you will disconnect the call.I lost my hope that My laptop will be fixed by HP.
Please somebody help me, how to proceed further on this.