HP India — fraud hp

sarfaraz sra

from New Delhi, Delhi

Address:	New Delhi, Delhi, 211306
Website:	www8.hp.com/in/en/contact-hp/office-locations.html

Sir/maam,
I had bought a hp laptop 15-ba028ax from hp showroom. There are a lots of issues arise after buying. I had complained a lots but nothing happened. They are wasting my time, when the engineer come last time they opened my laptop first time and i came to know that the ream inside my laptop is non hp ram.
And my laptop is in abnormal condition from beginning. I had complain a lots last.
Since saturday new case was locked but no information is provided to me regarding my laptop. If these type of product is provided from the hp showroom so how could costumer believe on hp and its related product. I have all the evidence related to this fraud..
My study has been badly affected due to this because i am pursuing (C. S. E) engineering & laptop is essential for my study so please understand my problem. Yesterday they called me to service center to resolve my problem but they forcely take my laptop in their office and give me a slip of receiving.. How could you do to this with a single costumer,
Solve my problem as soon as possible
Reply me soon
Md sarfaraz alam
[protected]

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HP India customer support has been notified about the posted complaint.

Feb 19, 2018

Updated by sarfaraz sra Sir,
I had bought a hp laptop 15-ba028ax from hp showroom. There are a lots of issues arise after buying. I had complained a lots but nothing happened. They are wasting my time, when the engineer come last time they opened my laptop first time and i came to know that the ream inside my laptop is non hp ram.
And my laptop is in abnormal condition from beginning..
Since saturday new case was locked but no information is provided to me regarding my laptop. If these type of product is provided from the hp showroom so how could costumer believe on hp and its related product.
My study has been badly affected due to this because i am pursuing (C. S. E) engineering & laptop is essential for my study so please understand my problem. They all had wasted a lots of my time, i ask them to give me new replacement.
This saturday on 17-feb-2018
Service center manager called me by saying they will resolved my problem that they will changed my laptop componets and expend my laptop warrent that was the componsation of their so i go to the service center with my laptop and with the stand by laptop i had promised them that after resolving my problem then i will return your stand by laptop. But after they change their mind thay said you had to submit ours stand by laptop otherwise we will not do anythings for me.. And after that they forcefully take my laptop and give me a receipt. They said if you will submit my stand by laptop then they will give me my laptop..
They misused their power it is a illegal activity that they had done.. With me in their service center they do it forcely,,
They did not take my permission for taking my laptop...
How could you do this to a costumer after calling them to your service center..
Reply me soon.
Md sarfaraz alam.
Mobile no [protected].
Case number: [protected]