HP India — Gross negligence at the service centre.

Dear sir,
The service, not yet provided to me at your “service” centre is coming to us as a rude shock,
I had deposited my Laptop on 26th August at your Vashi service centre. For 3 faulty keys.
I received an email indicating the price as INR 9180/- for replacement of the board, upon calling I was informed that I need to deposited immediately only after which the service would commence. I deposited the said amount vide Gpay payment - UPI Transaction ID :[protected]
dated 30th August 2022 I was told that part would arrive within 3-4 days and the laptop would be repaired.
On 1st September upon my enquiry I was told that the part has not arrived and will be repaired only after it’s arrival.
I am a student of computer science and I need the laptop on daily basis. I was told I could collect the laptop and they would call me when the part arrives.
I need to return to my college in Bengaluru on 13th, hence I followed up again on 6th September 2022 where I told them the emergency. I was told by Mr. Pankaj to try again on 9th September. On 9th September I was given number of Ms. Vidya[protected] at sakinaka to check about whereabouts of the ordered parts. She told me that it normally takes 14-15 days for any part to arrive. So it will take that much time. She asked me to contact Mr. Arman (Branch Manager) of Vashi branch for any further clarification. Mr. Arman said that he will try to procure the part soon and will try to replace it and asked to follow up on 10th September. Upon further follow up, we were told part is not available yet and if it comes to the store will be replaced on 12th September or the money would be refunded.
This is precarious situation that neither can I get my laptop repaired from your reputed company and nor I am able to service it from local centre, which is severely hurting my studies and further preparations besides my visits to Vashi which is far from my place of residence.
Request you to please help me on urgent basis so that my laptop is repaired.

Anvay Akhil Palherkar
[protected]
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