HP India — High Brightness Issue in my PC

Address:

Mayur Park Society

Sir.
This is with reference to my complaint Case Id 50259327 or [protected].
in spite of repeated follow-ups over phone and email issue is not resolved till now neither received positive behavior from the customer care team. Due to high brightness issues, my kid's online classes affective and loss of study but no one showing willness to resolve the issue in HP team.

I am attaching my communication as below to show you act of your team.

Is it my mistake I bought a product from HP with faith for better after-sales service ?

Mumal Swami
Fri, Nov 19, 8:46 AM (1 day ago)
to CSS_Service

Please note my alternate number.

[protected]
[protected]

With regards

Mahesh Kumar Swami

On Thu, 18 Nov, 2021, 6:31 PM CSS_Service Head, wrote:
Dear Customer,

Thank you for contacting HP Customer Support. We value the opportunity to serve you.

My name is Seyed Faizan.This mail is regarding your support call with case ID-
[protected]

Tried to connect with you to provide an update on this number [protected] however call was unanswered.

Kindly provide an alternate number if you want us to connect with you.

We assure you to provide the best resolution on this.

Please revert in case of any queries

Thanks for your understanding and patience!

Warm regards,

Seyed Faizan

HP Customer Support

HP Toll Free Number :[protected]

HP Chat WhatsApp Number : +[protected]

Redemption web site : www.redeemnow.in

https://support.hp.com/in-en/service-center

Need support beyond support hours? You can try our Self-Help options available 24/7

HP Virtual Agent | HP Support Assistant | howto4u | Service Center locator | HP Care – Mobile App

From: Mumal Swami
Sent: Monday, November 15, 2021 10:16 PM
To: CSS_Service Head
Subject: Re: Complaint Regarding The Service Provided

Sir
I am extremely disappointed. Since the past 2 weeks we are replying to your queries only. It is affecting my children's online classes as that much brightness isn't suitable for the eyes. I am sorry to say that if this problem isn't resolved in the next 24 hours I have to escalate this issue to a notch higher. I hope you won't let your reputation down.

On Mon, 15 Nov, 2021, 3:37 pm CSS_Service Head, wrote:
Dear customer,


Thank you for contacting HP Customer Support. We value the opportunity to serve you.

My name is Seyed Faizan. This mail is regarding your support call with Case-ID-

This is with reference to the trail email, As discussed, we have forwarded the issue to the concern team so please allow some time to check with team and we will get in touch with an update

We assure you to provide the best resolution on this. Please revert in case of any queries

Thanks for your understanding and patience !

Warm regards,

Seyed Faizan

HP Customer Support

HP Toll Free Number :[protected]

HP Chat WhatsApp Number : +[protected]

Redemption web site : www.redeemnow.in

https://support.hp.com/in-en/service-center

Need support beyond support hours? You can try our Self-Help options available 24/7

HP Virtual Agent | HP Support Assistant | howto4u | Service Center locator | HP Care – Mobile App

From: CSS_Service Head
Sent: Saturday, November 13, 2021 12:48 PM
To: Mumal Swami
Subject: RE: Complaint Regarding The Service Provided

Dear Customer,

Thank you for contacting HP Customer Support and for sharing your valuable feedback.

This mail is regarding HP support case ID 50259327. We sincerely regret the inconvenience caused.

This is to acknowledge the receipt of your email and to confirm that your case has been assigned to Mr. Faizan from CSS Head and he will connect with you within next 24 -48 Business hours.

Please revert in case of any queries.

Thank you for being a valued customer

Regards,

TASMIA M

HP Customer Support

HP Toll Free Number :[protected]

HP Chat WhatsApp Number : +[protected]

Redemption web site : www.redeemnow.in

https://support.hp.com/in-en/service-center

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Need support beyond support hours? You can try our Self-Help options available 24/7.

From: Mumal Swami
Sent: Friday, November 12, 2021 9:08 PM
To: CSS_Service Head
Subject: Complaint Regarding The Service Provided

Sir

I am writing this to bring to your notice that I am utterly disappointed by the service provided ( Case Number :[protected] by such a big and reputed firm.I am facing brightness issues (brightness set to 100% neither decreasing nor increasing ) since a week. I contacted the service centre and they tried to resolve the issue on that day but even after a 1 hour try they were unsuccessful. So they called us agin next day to send a technician who came today. He said that we need to recover this pc which requires 32 GB pen drive which will take 6 hours and also that I need to do it on my own with the help of call centre. So why have you send the technician if I had to purchase and set everything alright. The call centre representative was unable to solve that's why he sent the technician but now they are saying agin to contact the call centre. I am astonished with fact that eventough my computer is in warranty period I am facing such headache issue so what will happen if the warranty period expires! Not at all Happy with your after sales service. I have also attached service call report for your convenience.

Hope you will take actions as soon as possible.