[Resolved] HP India — Hp 450-011in & deskjet 1510 all in one warranty extension inflated cost | |||||
I purchased full unit of desktop cpu with monitor, keyboard & mouse and printer on 25.08.2015 from geonet hp world authorised dealers of hp india at santacruz west mumbai. I am a cancer survivor & had just lost my job so within my budget wanted the most economical pc. Compared costs incl licenced ms office + accessories ups & loudspeakers etc & chose hp aft comparing cost of machine + free gift + warranty extension (We) cost in future. Dealer deliberately gave me old model of printer. He also told me spl offer for warranty extn rs.2000 for 2yrs if i buy fm the co within 2 months of purchase - if i buy in 2016 maximum rs.3000 for 2yr we. Now hp india is not ready to honor the word of authorised dealer - they are asking for proof! Dealer had given handwritten bill when i bought pc - even that bill hp was refusing to accept as proof of purchase because shop stamp was not there. If authorised dealer gives assurance in 2015 that maximum cost for 2yr we for full unit will be rs.3000 if buying in 2016 then why i should not believe him? But hp india is now forcing me to pay rs.4500 [3400 for cpu + 1100 for printer]. They are not assuring that parts of this old printer will be available for 2 yrs & saying if i want only cpu we cost is rs.4000. They are not willing to penalise the dealer for telling lies & giving me old model printer. They do not want to be just and fair! Please help - i should get 2yr we for cpu + printer for rs.3000. Also different staff of hp india give different answers for the same question and increase our stress and confusion! Little respect for customer's time. Was this information helpful? | |||||
Oct 3, 2016 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Sep 02, 2016 HP India Customer Care's response Dear RohiniM, I am sorry about the inconvenience you're facing. Can you please send your contact details along the invoice copy to hpsupport.[protected]@hp.com so we can reach out to assist you directly? I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support. | |||||
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I am sorry about the inconvenience you're facing. Can you please send your contact details & previous case number to [email protected] so we can reach out to assist you directly?
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.