[Resolved] HP India — HP case ID [protected]

[Resolved] HP India — HP case ID [protected]

R RajeshGuha from Bengaluru, Karnataka

Very much disappointed with hp support. I did 3 times troubleshooting online with hp technician, hp technician visited onsite for support, then sent video of display issue and idr file to support team, hp is unable to resolve the issue. Now they picked my laptop to their service center for diagnosis. As a customer trusted in hp and i am not ready to accept faulty laptop, i should get the replacement of the laptop at the earliest. I raised the display issue case with hp with in 13 days of purchase. Video clearly shows no display while voice is audible. Was this information helpful? No (0) Yes (2)
Aug 5, 2021 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Jul 05, 2020 HP India Customer Care's response Dear Customer, Thanks for getting in touch. Sorry to hear that and I appreciate you bringing this to my attention. Kindly email (hpsupport.[protected]@hp.com) your contact number and HP unit's serial number along with the review link. I'll get the issue fixed asap. I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) Please visit the HP Support Forum www.hp.com/supportforum for further help. Thank you for your support
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