HP India — HP Case ID: [protected] CRM:[protected]

Address:

ahmedabad

I purchased the HP Pavilion (5CD142J6N1) laptop on 6-1-2021 from the authorized showroom in Prahlad Nagar, Ahmedabad. I was not using the laptop more often or regularly and I didn't notice but after some time I started working on the laptop on regular basis and I found the issue with the battery as it was taking too much time for charging as it was taking more than 5 hours to fully charge and it completely drained out in just 1-1.3 hours. I contacted the hp service center on[protected] they took my laptop and kept it for 10 days. After 10 days they changed the motherboard and battery and said that they have solved the issue. But the issue was the same so I tried a different way by calling customer care and they guided me with some troubleshooting. But after the problem was the same. I tried, again and again, and they have done some troubleshooting by taking access to my laptop. They also guided me with the battery calibration test. Still, I did not receive any permanent solution for the issue. So again I called customer service and they told me that they have assigned an agent for a visit. The agent came and performed some tests and gave me a new charger adapter still as always my issue was unsolved and I was facing the same problem. So he took the charger adapter return and took some reports of the battery. In short, I'm facing issues for the last 6 months, and for the last 2 months I'm in contact with customer service still my issue is not been solved. I'm requesting to solve my issue as soon as possible as it was not expected from a company like HP. I request you to provide me a full replacement of the system along with the charger adapter and 1 year of extra warranty as compensation for What I have suffered in the last 6 months.