HP India — hp dealer cheating customers

Address:

400071

Hi
I had problem with my HP Laptop wherein Post completion of Warranty my Wifi card was not working

I contacted HP Dealer “BS System Solutions” Jogeshwari they informed me changing wifi card will cost me 1250 INR

On 1st Visit Mr Jaishyam ph[protected] saw the laptop and on his service and dust removal Wifi started working without replacement however he demanded same amount saying parts not available which was invalid reason .. post lot of discussion he arrived to take RS 500 as Service charge but he played game of keeping keyboard wire loose that will cause problem later

As planned by him my keyboard stopped working as wire contact were not clamped .. post several Attempts we are able to talk to him on mobile to which he was rude and not ready to accept fault and said will send another Engineer to rectify

Next day Mr Sanjay Gupta visited and brought new keyboard as replacement and without rectifying the old one he replaced new one and said keyboard needs replacement ; when we asked him to put earlier keyboard and show the fault he was playing same game of keeping contacts loose that wont allow old keyboard to work.. when we ourself fitted the clamps of keyboard everything was working perfectly.. he then went to touchpad and loosened the cord and was trying to play same game . However we noticed him and prevented him from creating same issue

Such dealers of HP ; force customers to switch to other manufacturer.
Popular Brand HP is getting damaged under these dealers ; I request HP to take strict complain on these dealers trying to cheat customers

Job ID for repair was 4455
Invoice date 22/08/2019