HP India — hp elitebook revolve 810 g2
SaSamruddhi Infotech on May 18, 2018
I am facing a problem with the fan. It stopped working. The unit is under care pack warranty till[protected]. This can be clearly seen on the hp website, warranty check section. When i reported the problem to hp support first they confirmed that the problem would be solved with in a week. Then i was contacted by the hp support asking for the care pack certificate, which i mailed them. Then after couple of days later i was asked for the care pack invoice. I mail them that also. Now they are asking for the invoice of the unit. I am being harassed by hp support guys for past 2.5 months now. I think hp just wants to make money by selling bogus care packs but doesn't keep its commitment when a problem arises.
[May 18, 2018] HP India customer support has been notified about the posted complaint.
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