[Resolved]  HP India — hp: faulty laptop battery and performance issue

Address:

Thane, Maharashtra, 421201

Its been the first and worst experience with hp. I had a strong feeling of commitment and service when it comes to hp but now with this incident have lost all the trust.
I have bought hp pavilion - 15-cc102tx on 24th oct, 2017 from vijay sales, dombivali branch invoice no./voucher no 171-q-si 2925 and order no. 171-q-so 3737.
Initially unlike all systems it worked fine, after a week’s time i realized the battery charges upto 75% only, i thought it might be something wrong with battery recharge settings or power supply or charger not fitting in properly and so thus tried different things and slots. I was out of station for sometime and after returning i started using it again when i realized the problem still persists.
I use this laptop just for personal use thus i use it mostly on weekends and after my work hours only when required. Have no heavy software or games installed in this as of now yet realized from last week that its not charging more than 65%.
I launched a complaint with hp support where they realized its battery that’s faulty. An engineer visited to check the issue with laptop, he opened laptop and all its part then found the battery attached to motherboard which is heart of laptop. If battery is replaced the motherboard life is going to be dangered. Still hp india support is giving crab, # idea to replace the battery. Pathetic service and experience with hp.

Please do not buy hp products. Please go for any other laptop brand but not hp.

What if after some days i realize keyboard not working or screen not working or other issues? Why should i adjust with just a month-old laptop with battery and parts replacement?
This is most pathetic product and service you can give to your consumer.
I need a replacement with entire new laptop. A positive revert is expected asap.

Rohan mahajan