HP India — hp india denied repair to my laptop beside their product quality issue

This is with reference to continual worst service experience with hp india in 2018 and now again. I purchased a hp pavilion x360 laptop in feb 2018.
In may, 2018, i registered a complaint on display problem which was later on resolved after 4 months followup in aug 2018 (Case id: [protected] / wo[protected]/ [protected]/ [protected] / [protected] /[protected]). During this period, my display was changed atleast 4 times for troubleshooting and finally in aug-2018.

Now recently, on 21 oct-2019, i registered a complaint of gap betweeen display and back panel (Case id [protected]). After long followup, the case was handed over to 3rd party and thereafter to mr. Sandeep sharma (Partner account manager-north) and mr. Dhiraj. However, case is rejected mentioning reason as unintentional damage by customer without explaining even a single proof of physical damage.

Since i registered complaint, none of the hp customer care person nor hp technical team contacted me for the issue. Its like everytime customer following up for the issue. I am extremely unhappy with kind of service offered by hp and highly disappointed with hp product. I feel i have wasted out my hard earned money on hp product whose service are pathetic and sameway product quality. Till now, i have followed with hp team like cats and dogs however complaint is still unattended with wrong justification.

I have contacted hp india top level management via mail, twitter. However, they have kept mum on the issue till now.

I feel cheated and disappointed from hp services. Due to constant detoriating issue, it seems i have to shell out my pocket to resolve the issue

This is completely loot.

Rip hp india, cheaters,