HP India — hp ink tank 319

Arun.Sehgal

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201014

I purchased one hp ink tank 319 printer on 22 april 2019 from a reseller in laxmi nagar, delhi, india vide invoic number 526 of the same date. It was running quite well when one day in november, i got an error. It was a printhead error. I complained for the same to hp customer care. They sent their executive, but when the executive visited my premises, the printer started working fine and he didn't need to do anything.
But, after some days, 3 december, to be precise, the same problem occurred again. As i had to go out of station on an emergency, i contacted the customer care monday, 9 december 2019 to lodge the complaint. To my surprise, they told that the printer was out of warranty. When i informed them about the purchase date, they asked me to mail the copy of the invoice along with the bar code on the printer. I mailed them the required details.
After a day, i received the call from customer care asking if the printer was exchanged to which i told them in negative. The customer care people asked me to contact the dealer and question him if it was an exchanged printer. I tried to contact the dealer, but i didn't get any positive response,
My question is why should i suffer for anything like this when i have purchased an hp product on a genuine invoice.
But the customer care people are insisting that i ask the dealer to contact hp.
Can any one suggest me the solution?

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HP India customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HP India Customer Care's response Hey Arun,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me the Bill/Invoice copy along with your primary & alternate contact number and best reachable time. Also please incluce HP printer serial number and previous HP case numbers if any.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

Dec 16, 2019

Updated by Arun.Sehgal I have already mailed the scanned copy of the bill and the bar code of printer to hp. Why asking again and again!!!

Jan 09, 2020

Updated by Arun.Sehgal It is almost a month now that I have put my complain on this forum. I received a call from HP that they are looking into the matter. I just don't know how much time they require to resolve this small issue in which the Copies of original purchase invoice also has been forwarded to them.
Every time they say that they are looking into the matter.

Jan 14, 2020

Updated by Arun.Sehgal The are still saying that it is a printer that was replaced. I fail to understand, if they replaced this printer, how come I have the purchase invoice of this printer with it Serial Number?
I get a BIG LESSON in this case. I would never go by the Reputation of the Company, but will heed to the Retailers suggestions as in this case my retail had suggested to go for a printer of some other Company, but somehow, that time I had a belief that HP is a better company. Dealers have the best experience and so they know better as to which company will give better services.
I don't know what to do now. Does some one out there have any suggestion?