HP India — hp laptop 15-bs617tu case id-[protected]_no support from hp request for replacement

Address:

110092

Dear sir

This is with reference to the above mentioned case id.
I have purchased hp laptop 15-bs617tu on 20 december 2017. On 30 december i faced issue in laptop which was automatically resolved within 5 minutes therefore i did not registered any complain regarding this.

On 8 january 2018 i again faced the same issue in my laptop and this time i registered complain on 10 january 2018 as your customer care number was busy throughout the day on 8 & 9 january 2017.

On 11 january your hp partner mr. Syed imran ali visited the location and replaced the hard drive and ordered for recovery dvd's. Thereafter i received dvd's and tried to install in my laptop with the help of your partner and technical team via telephone but the recovery installation was failed. Thereafter as per guidance from your technical team i have given my laptop in hp service centre namely iqor global services pvt ltd located in shakarpur, new delhi.
They were also unable to install the recovery dvd's.
Now they have returned me the laptop with just installation of a trial version in it.

Your partner has mailed you the screenshots of the error also.

Inspite of contacting your technical team again and again its been almost 10 days since i registered the first complaint and my laptop is still not in working condition.
I dont want to work with the repaired laptop as i have not compromise anything while purchasing the laptop.in future if my hard drive crashes again then who will be responsible for data loss??

Therefore i humbly request you to kindly look into the matter and replace the laptop with the new one as i am facing lot of trouble in my official works.