[Resolved] HP India

[Resolved] HP India — HP Laptop

S samarthkarwal from Gurgaon, Haryana

Hi I purchased a HP i5 11th generation laptop barely 7 days ago from HP World, Ambience Mall, Gurugram. From the moment it was put on there were performance issues in the device and this was informed to the store. I have even visited the store twice after that and the hp technicians have tried to tweak the software and help but the performance of the laptop is still very poor. I have requested customer service and the store to allow me to upgrade my laptop and I will pay the difference amount. The laptop is absolutely new. No one is willing to help and take responsibility. I feel cheated and helpless. Requesting for help. Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Mar 07, 2021 Updated by samarthkarwal Laptop not even booting up now, after your technician remotely made me do hard disk test. Only black screen comes. Now she is asking me to reinstall windows through a usb using a friend's computer. I have bought a new laptop, I am also working, my time is not free. I cannot accept this. Please give me DOA letter, will go replace laptop. I have already gone to the store twice after buying. Please. It's a new laptop. Why do I have to go through this? Please replace, I'm willing to pay difference amount and take higher model. Case ID is [protected] Serial number is CND10118LH ProdID is 360L6PA# All system drivers and bios have been updated. Windows has been reset. Startup apps have been disabled. Temporary files have been deleted. Background app refresh has been stopped. Hp support assistant has been used. Computer performance is still very poor and slow and hangs. How can a new computer costing 60, 000 rs be like this? Verified Support Mar 08, 2021 HP India Customer Care's response Hello Samarth, We are sorry to hear that you had a sore experience with the support. Not to worry. I will certainly help you. I understand that the unit has a performance issue. The details have been passed on to the relevant team and they will get in touch with you to assist you. ^Dilip
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