HP India — hp laptop du2071tu

Address:

HP IT World, 31/57 4th Avenue, Ashok Nagar, Chennai 600083

I purchased a laptop yesterday vide invoice no. Anr[protected] dated 31.08.2020 at around 2.20 pm. The laptop which they gave me when i took home at around 3.30 pm in my house it was not working. All the ports available for usb, mouse, hdmi etc were not working and not sensing and the system was not working. Immediately by 4 pm i went to the shop again and showed the problem, they said it is not their responsibility to see after it is sold and i need to take to hp service center in t. Nagar and get it repaired. I would like to inform that the laptop was not even opened and used for a minute and when the showroom has given a second hand item and which is damaged it is not fair to say that you need to run behind showroom for getting repaired. Brand new laptop which was not even opened and used for 1 minute i need immediate replacement with new one. The issue if need to check can verify from the camera footage in the showroom when i entered and when i left and when i came back immediately with defect what was the action taken in the showroom.
I need a resolution immediately from the company (Hp india) for the damanged laptop sold to me and replace with new one.
Amount of laptop purchased : rs.37499/-
Also in this connection would like to inform that when i was told by the saleman that when i buy the laptop wireless mouse, laptop backbag, usb 32 gb given free but should take any of the 2. But when the invoice was prepared they charged for all the items which i opted for ex. Laptop bag, usb, when i asked they said it is not free we will show in invoice but while selling we say it is free
I really feel that such a big company hp inida - trying to sell 2nd hand laptop which is damaged and not working by packing in a new box and sealed.