HP India — HP laptop keyboard - Case ID [protected]

Address:Faridabad

I had purchased a Note book PC Pavillion 14-dh1011TU vide Order No CHNCO826793 under student scheme offered by HP India in July 2020 and the same is guaranteed/warranted for 3 years (1+2 Years extended warranty) i.e. upto July 2023. In Sept 2021, it was showing a message that the fan of the notebook is required to be cleaned. On 10/09/2021, I went to TVS Electronics Ltd, (HP authorised service partner) NIT-5 Faridabad and they cleaned the fan. Next day of cleaning middle keys of keyboard ( a, s, d, k, l only) started bothering. Again online complaint was lodged on 12/09/2021 vide case I'd [protected]. On 14/09/2021 technician visited to my house and checked the notebook. On same day evening, I got an email that your case has been handed over to back end team. On 15/09/21 I got an another email that technician will visit at your site, but no body visited to my house despite several reminder through email and WhatsApp. On 25/09/21, I got a quotation for acceptance and to pay Rs. 9682/- for replacement of keyboard while the Notebook is already under warranty for 3 years i.e. upto 2023. There is a manufacturing defect in the notebook (keyboard), than why Rs. 9682/ is being charged to me for rectifying the keyboard. This is nothing only harrassment of Customers by reputed organisations like HP India Ltd. Kindly looked into the matter at the earliest as study is hempering too much being online classes are going on these days.
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HP India customer support has been notified about the posted complaint.
Oct 05, 2021
Updated by sk_chaudhary
The complaint raised on 12/09/2021 vide case I'd [protected] is still opened. It is very regret to inform that the problem is still persist. Very poor services of HP india . It's approx 25 day are over the problem is not solved till date.
Oct 10, 2021
Updated by sk_chaudhary
The Case ID [protected] dt 12/09/201, the problem still persists. It's about one month is over but no body from HP india caring about it.
Oct 10, 2021
Updated by sk_chaudhary
The Case ID [protected] dt 12/09/201, the problem still persists. It's about one month is over but no body from HP india is caring about it moreover, it is showing as resolved on consumercomplaint.in site. Copy enclosed for reference.

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