HP India — hp laptop pavilion au627tx

Address:

Tonk, Rajasthan, 304022

I have purchased a pavilion laptop on 19 may 2017, within a week there was some issue with the audio sound was fading out itself after playing any song or video but i did not complain about it thinking of some problem with windows 10.
Later on 14 july 2017 laptop screen started to flicker, there are white-black lines and simultaneous blinking on the screen for around 4 to 5 minutes daily. This problem is still not resolved. For this problem, an engineer mr. Chandmal (Mobile [protected]) was sent to my college on 23 august 2017 who inserted a black chip and an aluminum piece around the motherboard but after assembling the laptop it was not getting switch on there was no light or power in the laptop. The engineer short-circuited the motherboard because of which my laptop did not switch on. For almost six hours my laptop was overheating without any power. After the week on 28 august 2017 i went to the service center (Sysnet global technology pvt. Limited, 6 park street, 2nd floor, usha plaza, mi road, jaipur) where i got the motherboard replaced. After two days my screen started to flicker again and bluetooth was also not working which was again their mistake and then there was no sound in my earphones when i plug into laptop.
I took the laptop once again to the service center on 5 september 2017 and submitted. They only changed the operating system. Then they delivered the laptop to me on 14 sept 2017. When i switched on the laptop in night screen started to flicker and blink again and i was unable to partition my c drive of 2 tb in two parts. The service center manager shyam kumar (Mob no [protected]/ shyam. [protected]@sysnetglobal.com) is not helping me nor cooperating with me.
My laptop hangs a lot only using adobe photoshop. My wacom pen tablet suddenly stops working in the laptop. A 90, 000 laptop is working like a dual-core processor laptop. When i searched about this model on internet people are facing the same screen flickering and audio issues with the laptop. This is a completely defective product sold to me. Even hp engineers are unable to repair it. I want a new laptop or refund my money. If nothing happens i will take legal action and go to consumer court.
I am doing my graduation in graphic design, my work is suffering a lot because of this as i have to do all my assignments in adobe software’s and autodesk maya and max software. More than two months got waste in repairing laptop and my semester will get over by the end of the november.

Laptop purchase date: 19 may 2017
Model no hp pavilion au627tx

Case id 3: [protected]
Case id 2: [protected]
Case id 1: [protected]