HP India — hp laserjet pro mfp m126nw
KaKapil_lamba on Feb 6, 2018
Hp can you help a consumer on this.
Hp reference number: [protected]
Product description: hp laserjet pro mfp m126nw
Product number: cz175a
Serial number: cnb6j8f25y
Product still under 2 yrs of warranty
Contact support for the issue, local support company.
Sysnet global technologies pvt. Limited
Sco-146-147, 2nd floor, sector-34/a
The company said they will not replace the faulty part. I have purchased the 2 year extended warranty from hp for which reason, just to hear that hp will not provide us any support related to problem.
Reply from sysnet global technologies pvt. Limited
"thank you for contacting us for support call with case id : bllg234001
With reference to above case id, we would like to inform you that our service representative visited to diagnose & repair the product.
During the visit, it was found that the defect of the part (Formatter card) is found to be due to unintentional damage.
As per hp limited warranty statement, the standard warranty does not extend to any hp hardware product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.
However we can support the replacement of spare part on a chargeable basis at the best price. We look forward to your acknowledgement to share the quotation at earliest.
If you find any discrepancy with the information shared above, request you to please get in touch with me. I will be happy to assist you."
[Feb 07, 2018] HP India customer support has been notified about the posted complaint.
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