[Resolved] HP India — HP Neverstop Laser MFP 1200w stopped before 2500 prints

manu4800

Jun 28, 2021

Address:

411-16, Civil Lines, Gurugram, Haryana, India

I am using HP since 1990s and had never faced such a issue. I have tried contacting HP customer care since March 2021 but due to lockdown i can understand the situation. Now from past 1 month i have tried my level best, but no response from HP. My printer is going to be out of warranty in this week only and i am left with no other option to file a law suit against HP.

Problems Faced
White lines on left side of paper.
Half left is not printing clearly.
Less than 3000 printout taken
Refilled 2x refills other than HP claim of 5000pages tonner included.
Poor customer satisfaction
no response from HP care

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Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2021

HP India Customer Care's response Hello Manu,
Thank you for bringing this to our notice, I am sorry to hear about the sore experience with the support
Please allow us to assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip