[Resolved]  HP India — Hp- notebook 15-af103ax

Address:

641001

I purchased HP- NOTEBOOK 15-AF103AX with Model #: P3C93PA and Serial #: CND61079RMfrom HP IT World, Brookefields Mall, 3rd Flr, T 6, Brookefields Plaza, Plot 67 & 71, Krishnaswamy Rd, Coimbatore, Tamil Nadu 641001 on 19th April 2016. Till date, I'm encountering with many problems with this product like malfunctioning keyboard(only a few keys work properly most of the times), software problems, sudden hanging of system and lot many other problems. I gave this laptop for service in the HP authorized service center( Ensure Support Services (India) Limited, No.94A & 95, Prasad Chambers, East Arokiasamy Road, R.S.Puram, Coimbatore, Tamil Nadu 641002) for more than two times in between this time period. All the time they repeatedly said the problems are rectified but still it persist. I'm a student and I was badly in need of a laptop for my research works. But I'm unable to do any of my works because of the poor condition of the laptop. Most of the times only a few keys are working properly.I really received a bad product and I lost the faith in HP products. I'm thinking to lodge a complaint in consumer court if you couldn't give me a solution for this. Either I need my money back or I need a working laptop.