HP India — hp notebook - 15-ay009tx - worst product and worst response from hp customer support

Address:Bangalore, Karnataka, 560048

My laptop got booting problem so i gave to hp service center two weeks back and they replaced the motherboard and gave the laptop. I am already worried since its my new laptop (Just 8 months old) and i lost the trust in hp products which i had with hp. I also had another hp pavilion laptop which is working fine from past three years, with that trust i bought this hp notebook but now i m suffering. I got to know from service center after onw week only that i have to order windows os recovery cd from hp customer support. So i contacted the hp support and ordered for os on 25 nov 2017. They told i will get cd in 5 to 7 days. But i didn't get any mail or update from them. So i contacted them again on 30 nov 2017 and they told there might be backend problem so again they registered my case and got my alternate email id also. Also they told me that i will get mail in within 24 hrs. And they asked me to do payment for that cd in the given link. But till now i dint get any mail from hp or ipsoft regarding that. Now when i again contacted them today, they are saying like ur mail id incorrect thats y u dint get mail. But i when i asked to tell my email id in their data base., it is correct only. But again they are asking alternate email id now saying that they will send mail to alternate email id and i will get cd in 5 to 7 working days it seems. I don't really believe that hp has such a worst backend support. Already my two weeks work is delayed coz of this worst laptop. Now again coz this hp customer support one more week it is getting delayed.
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HP India customer support has been notified about the posted complaint.
Dec 02, 2017
Updated by Mohamed Ali 2020
For your reference: My case id's are : [protected], [protected]
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