[Resolved] HP India — hp notebook

Alexander Varghese

from Ahmedabad, Gujarat

Address:

Valsad, Gujarat, 396195

Brought hp note book through online & invoice number srtri[protected]. Date 30/11/2018. & 5- december 2018 i received notebook via blue dart [protected]. First look laptop is find physically ok but during typing center keys are uneven. On 21/12/2018 send mail to customer care service regarding this problem. 02/01/2019 hp local service engg come site to check & found its keyboard test fail. He try to open laptop but i not allow to open my new laptop & totally disappointed with hp. So, requesting you to give my money back & take your faulty new laptop. Also test by hp engineer & found key test is failure. This is manufacturing defect.

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Mar 5, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2019

HP India Customer Care's response Hello Alexander,

I am sorry about the inconvenience you are facing. Can you please email your contact number, email id, unit serial number & previous case number (if any) along with the order ID to hpsupport.[protected]@hp.com so that we can reach out to assist you directly.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

Regards,
SP
HP Social Media Support

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Comments

Jetway travels

from Delhi, Delhi

I purchased a printer from hp centre on 13 dec 2018 and since then printer not working properly and they are not changing it even giving explanations to visit service centre . plz help

contact no - [protected]

CN88E3G3YH

raju2529

from Delhi, Delhi

they wont refund money, but instead you can get replace laptop or replace keyboard