[Resolved]  HP India — hp officejet pro 6380/ complain about service center in navi mumbai

Address:

400705

Complaint about hp service partner:
Iqor global services india pvt ltd.
913, 9th floor, real tech park, sector -30/a,
Near vashi railway station, vashi,
Navi mumbai 400703
Maharashtra
Contact no.: [protected] / [protected]
Email: nilesh. [protected]@iqor.com; pournima. [protected]@iqor.com
Service level: carry in & onsite

I had given my printer for replacement of damaged print head on 10th august 2017 to your service partners iqor global services india pvt ltd, vashi, navi mumbai.
They took a month to replace the printhead after saying it will take few days. Moreover after they charged me 5883 inr they have replaced it with a faulty printhead. I had to give it back for repair again and now it has been 2 weeks and whenever i call them they tell excuses and lies all over again that they have contacted head office or the part is not available etc etc.
It has been 2 months today since i first gave my hp printer and paid money to fix the printhead but till now the problem has not been solved. My work is affected because i dont have a printer and i am spending money for taking printouts from outside everytime im working.

This kind of service and behavior is highly unethical and its a black mark on a big company like hp. I will never buy a hp product in my life after this if this is the service you provide for your loyal customers. Its a real shame.