HP India — HP Pavilion

Address:

New Delhi, Delhi, 110048

Case No.

I purchased the very high end Laptop of HP Pavilion serial no 8CG602085Yon 15 Feb 2016 and extended my warranty by one year. The battery of this laptop started giving problem already in November/December 2016 and totally collapsed by February 2017. Due to other commitments in February, I was able to approach HP Service Centre, New Delhi by begin of March 2017. I was informed that "BATTERY" never comes under warranty!! I was told to pay steep price for the battery.

Anyways, out of my need, I asked to replace it at the cost. At that point of time (Early March 2017) I was told that battery is out of stock and it will be imported and will come latest by the end of April 2017. Despite repeated reminders and visits at the service station, the battery is still not available. Now after two months of waiting, it is still under transit.

In this context, I would like to highlight the following issues/aspect:

1. I was told that the cost of battery is around Rs 10, 000/-. If special order only for me placed then the cost will go further high. - What kind of management is this?? If a company is selling high end products, such items should always remain in stock. And if the price of battery is fixed, then why the price should go up??

2. It also appears, that the HP India is fooling the clients - has HP sold only one this high-end laptop in such vast country?? There is no one whose laptop is also giving battery problem??

3. If the company cannot attend the complaints related to its products on timely basis: NOT having appropriate stock of the battery or any other part and indefinite wait for an item like battery, then why such products are launched in the market?

It looks, I have done a big mistake buying HP's premium product for which timely service/parts are not available. With this kind of experience, I have now many questions about the reliability of HP products/services.

Kindly let me know the reasons of delay in supplying/handling the issue of BATTERY REPLACEMENT.

I look forward for your reply and positive action from your end in this respect.