[Resolved]  HP India — hp printer laserjet pro mfp m427d not powering on

Address:689645

Sirs,

I want to bring to your notice that the hp printer laser jet pro mfp m427d bearing serial no phblk6rohx installed on 14 august 2017 at district collectors office, pathanamthitta, kerala is not powering on since 27 august 2017.
The call has been registered on the toll free number and the call number assigned is [protected] dated 29 august 2017.

With deep regrets i would like to inform you that the printer worked for a very few no of days and then it stopped powering on.
This printer was connected on ups and there is no question of power fluctuation.
This being a crucial office location and the printing demand is urgent and immediate.

I request you to look into the issue and get it replaced in a couple of days.

Again i request you to take this matter very seriously and get me a solution.

Attached is the copy of invoice of the printer.

With regards,

District informatics officer
Nic, collectorate, pathanamthitta.
Kerala.
[protected]
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Oct 18, 2017
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2017
HP India Customer Care's response
Hi there,

My sincere apologies on the inconvenience.
We've escalated your concern to the relevant team & have asked them to connect with you on priority.

Regards
HP Support Team
Complaint comments 

Comments

Dear sir

my printer is not working properly. its page is jam again and again. please repair it so fastly.

Address :[protected]

Rajender nain
Dhamtan Sahib
Teh Narwana district jind
Phone no [protected]

HP India Customer Care's response, Sep 13, 2017
Verified Support
Hi there,

My apologies on any inconvenience you may have experienced.
I've forwarded your concern to the relevant team.
They will get back to you & assist.

Regards
HP Support Team

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