HP India — hp spectre ac059tu (service)

Address:

Bilaspur, Chhattisgarh, 459006

Dear HP Team,

I have communicated multiple times about my laptop issue which has not been fixed yet .Now you are telling that my issue has been raised to your global team.Now tell me is that really that much of critical issue that you raised it to your global team.

Secondly, the way you are behaving with your customers is really disappointing me. Being a customer i lost all the trust from your company as well as technical department.The issue is going from last couple of months and you are still deciding what to do.

Again i am just reminding you about my issues which are mentioned below.

1.Laptop heating issue : Snap attached for your reference.

2.Blue mark on my laptop screen.

3.Laptop Keyboad issue.

4.Laptop hanging issue: Which has been taken care by executive by visiting my place mutiple times and formatting done multiple times but no improvement shown by this.

Now, why are you not understanding that there is a issue with the product.I have requested you many times that due to this issue i cannot work properly and also my business is getting affected by this.

Dear CEO : I have seen you not so much bothered about my issue .Multiple times i am raising my concern but you always forward this to your so called technical department who are actually not able to understand the problem even they dont have proper manner to talk with the customer.It seems you really have no interest.

However, I must say that the most pathetic service i have experienced that no one should experience that.

HP TEAM LAST REPLY
On Fri, Aug 17, 2018 at 4:49 PM, Veera Raghava, Nirmala wrote:

Dear Mr. Nilasish,

Thanks for your email.

This is further to our discussion now, please be informed that the technical team is validating the complete case history with the global team and shall revert to you with the best possible solution at the earliest.

Thanks for your understanding and support here.

Warm Regards,

VNirmala
CASE ID [protected]/WO[protected]/Registered with HP
COMPLAINT DATE -JULY 10 till now
LAPTOP SL NO -5CD7495T8P
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