HP India — hp z8 g4 product number: 3mj02pa workstation working very slow

Address:Ratnagiri, Maharashtra, 410501

We have purchased a new hp z8 g4 product number: 3mj02pa workstation, after usage 2/3 days,
We found that system is not performing as desired, processing very slowly as compare to other regular hp z420 workstation product no lj449av

For which we have carried out speed comparison processing same job using various design/simulation softwares,

After that we came on conclusion that new workstation speed is tremendously slow. Your support engg. Checked system configuration and required parameters as well.
Regarding this this issue we raised the complaint to hp customer care, after checking the system hp team says that system is ok and not an issue.
Now our question is that our old and new system is of hp only, software versions are same, work content/ job processed on both machine are same.
Still the new system takes longer time than old workstation having delay of nearly 1.5 times then it must be a hp workstation issue.

As the purpose of procuring this new workstation is defeated, we have to minimize the processing time, the time required to process any simple job is also 1.5 times
More than earlier workstation. Hence, we are loosing productivity by 1.5 times.

Hence, kindly look into this matter urgently and on top priority.
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HP India customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2020
HP India Customer Care's response
Hey Pranav,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me your primary & alternate contact number with best reachable time, HP laptop serial number and previous HP case numbers if any.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
Jan 23, 2020
Updated by pranav.kulkarni
Required details mailed on hpsupport.[protected]@hp.com ID.
Jan 23, 2020
Updated by pranav.kulkarni
Mail was bounced for this hpsupport.[protected]@hp.com mail ID.Please provide correct mail ID.

Jan 28, 2020
Updated by pranav.kulkarni
Waiting for your update on reported issue.
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