HP India — hpshopping online services

ram1946

from Mumbai, Maharashtra

Website:

www.hpshopping.in

AA)I placed Order No: #[protected] for a desktop PC Online on 31st March 2018. The site showed buyback for my existing desktop as Rs 9000 against the new purchase. After the online purchase I find the following:
AA) This company has no commitment on delivery. They show 4 Business days at the time of purchase but send the item through road transport that also from Kolkatta when I am staying at Mumbai and the delivery is at Mumbai. The Item is still not delivered even on 5th and it is likely to take another 3 or 4 days. This type of delivery schedule cannot be seen anywhere in the world. One should avoid shopping at this site which works only in brand name. You have better options like Amazon Flipkart and for shopping online than this dirty and cheat company.
BB) The buyback value shown as rs 9000 is just to fool the customers. The company cushily with whom they tied up initially refused buyback and on my second request offered Rs 6000. Thus the cushily group also appears to cheat and fraud. I sold my desktop for Rs 9000 to other genuine buyers.

My conclusion: Never do shopping with such brand name dependent shop online website who do not know how to deliver a purchase in time. They will arrange transport by Bullock cart since it is free shipping. They appear to have no sense in anything except the prompt act of receiving full value of the Good online and enjoy. Sales representatives are good for nothing. They will talk to you before sales but after that you cannot contact them.

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HP India customer support has been notified about the posted complaint.

Apr 06, 2018

Updated by ram1946 Further update on this is that the package is lying at Mumbai Bhiwandi since 6th April Morning and the HP personnel is not aware why it is not delivered yet and simply depend upon the estimated date of 9th April shown by the Courier. They do not bother to meet the commitment of delivery promised at time of Order and after Order. Further there was a transit package damage which also these personnel do not know and I brought to their notice. In short it is managed by a team of non professional harassing the customer for placing order online which they are not competent to execute. Only Ink cartridges they can supply.