HP India — I'm complaining about services

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New Delhi, Delhi, 110009

Sirs i have hp product model no 15q-dy0004au serial no cnd8336ls3 product no 5js20pa#acj. Get some technical issues for that i contacted your customer care of case no [protected] he gave me recovery dvd which is also not solve the issue they directed me to contact hp care they provide job sheet and tell me to contact hp care. I am following all instructions they give after contacting hp care they create new case no [protected] and instruct me to send snapshot i send it to them but they did not respond further calling them they just forwarded my call to senior and ultimately i am not getting solution my issue. I am expecting this from hp and my experience with your support team is bad.