HP India — inferior quality laptop supplied by your dealer.

Address:

Chennai, Tamil Nadu, 600016

I have purchased a laptop model hp554tu sl. No cnd70775kj with 3 years warranty through our company m/s gmmco ltd large quantities of hp laptop buyer through vendor m/s mercury systems in chennai. The day one its having booting problems and on line hp solution center have tried many many experiments in last two weeks to fix the problem and finally on 13th day, hp service center in chennai have changed key board with touch pad to fix the problem. After getting the repaired laptop, same problem have noticed and asked vendor to return back money as per invoice. Following anomalies have noticed :-
1. Hp web page shows only one year warranty where as invoice shows 3 year direct hp warranty.
2. This model seems to be absolute.
3. This computer have purchased for my daughter studies and she could not use it for a single day resulting loosing classes for 2 weeks.
I would like to know what action hp will be taking for such cases for customer satisfaction. Vendor have taken back laptop and not responding. What should i do now.