HP India — Issue in transfer of hp care pack to my new laptop
I purchased hp pavilion laptop 15 (5CD1279YR4) worth rupees 73000/-which had some hardware issues within 10 days of purchase. The HP engineer issued the DOA letter and I got my laptop replaced. But on the previous laptop I purchased extended warranty(hp upgrade program) of 3 years worth 4399/-, so I wanted to transfer that extended warranty on my new laptop serial number(5CD134FVRC). I had made request to the store staff but they are not responding to the problem. So i took the help of hp whatsapp support initially they said that they would help but now they are saying that they don't have right to transfer the warranty although the case were made by them only and they also made wrong case, transferring the warranty of the faulty laptop to the same laptop itself .I don't understand how they are transferring extended warranty to a replaced laptop which is faulty. And now its been a month since i am trying to resolve this issue.
i am attaching all the document you may need.
Was this information helpful?
HP India customer support has been notified about the posted complaint.